Dino-Lite Returns, repairs, & replacements
Out of Warranty (/out-of-warranty)
Dunwell Tech, Inc (Dino-Lite US) warrants all Dino-Lite handheld microscopes and eyepiece cameras against defects in
material and workmanship for a period of TWO (2) YEARS from the original date of retail purchase. All other products
including stands, accessories, and products other than Dino-Lite brand are warranted for a period of ONE (1) YEAR from the
original date of retail purchase. If product is found to be defective within the warranty period, Dunwell Tech, at its discretion,
will repair the product at no charge or exchange the defective product with a new product or a product that is at least
functionally equivalent to the original product.
This warranty does not apply to damage due to accident, misuse, abuse, misapplication, or negligence; to damage caused by
service performed by anyone who is not a Dunwell Tech Authorized Service Provider; if the serial number has been removed
Please keep your receipt as it will be requested for any warranty service. Products repaired or replaced under warranty remain
covered for the initial duration of the warranty plus an additional three month period.
To obtain warranty service, Tll out the RMA Online Form via the link below. If you choose to Tll out the pdf form, download and
send the completed form to firstname.lastname@example.org (mailto:email@example.com) or fax: 310-618-9996.
Once an RMA number is issued, return product at your expense to 19803 Hamilton Ave. #200, Torrance, CA 90502, including
complete RMA Form with RMA# and a copy of your dated sales receipt.
If your product is under warranty cross-shipment is available. Replacement product(s) would be sent from our warehouse
upon approval of your RMA submission and conTrmation of your shipping address, if the box is checked for Cross-Shipment
on the RMA form. Upon selecting cross-shipment, you agree to return the original product to our warehouse within 30 days or
you will be charged in full for the replacement product(s)
Requesting warranty service
Note: Returning product prior to receiving return authorization will likely result in a delay in processing your request.
1. Contact (/contact) us for technical support. If warranty service is necessary, we will issue an RMA number.
2. Complete the Return Merchandise Authorization Online Form:
3. Once the return is authorized, our service department will contact you with the necessary shipping information.
Out of warranty
In many cases, repair or replacement service can be provided for products outside of warranty period. For more information or
estimated replacement cost please click here (/out-of-warranty) for more information.
RMA Online Form (Recommended) (https://goo.gl/forms/! QsuA3Ki2GDQ6N9v32)
! RMA Form Download (Fill form and return via email or fax) (https://www.dinolite.us/dl/pdf/dinolite_rma.pdf)
News Blog (https://www.dinolite.us/blog/)
Remote Assistance (https://www.dinolite.us/remoteassistance/)
Where to buy (https://www.dinolite.us/buy/)