How can I check my device/computer to make sure it is working?

How can I check my device/computer to make sure it is working?

We suggest checking the following before engaging in a video visit:

  1. Check your internet connection speed – There are several free online services to check your connection speed.  If your speed is >1.2Mbps, we should be able to conduct the visit.  Here are a few options: Bandwidthpalce.com, SpeedTest Computer, SpeedTest Mobile.
  2. Check your video camera – We recommend checking your video and your lighting so that we can see you well beforehand.  You can do this by opening a videoconferencing program like Zoom, Skype, or FaceTime.  If you use a program other than Zoom, please make sure you completely quit the testing program before joining in the Zoom visit with us.
  3. Check your microphone – On your device, simply recording a video of yourself may be all that you need to do to confirm that both your microphone and your video camera is working.  You may also run other recording apps to check your microphone.

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