How can I check my device/computer to make sure it is working?
We suggest checking the following before engaging in a video visit:
- Check your internet connection speed – There are several free online services to check your connection speed. If your speed is >1.2Mbps, we should be able to conduct the visit. Here are a few options: Bandwidthpalce.com, SpeedTest Computer, SpeedTest Mobile.
- Check your video camera – We recommend checking your video and your lighting so that we can see you well beforehand. You can do this by opening a videoconferencing program like Zoom, Skype, or FaceTime. If you use a program other than Zoom, please make sure you completely quit the testing program before joining in the Zoom visit with us.
- Check your microphone – On your device, simply recording a video of yourself may be all that you need to do to confirm that both your microphone and your video camera is working. You may also run other recording apps to check your microphone.
Do I need to make an appointment?
Do I need to make an appointment? Yes, you will need to make an appointment through our online scheduler. In many if not most circumstances, you can be seen the same or next day.
Overview about Joining a Virtual Telehealth Visit
Please see the attached PDF Topics Include: Browser Requirements Before Your Visit & Check-In In the Virtual Waiting Room Join the Telehealth Visit FAQ
What software or apps will I need for my telehealth visit?
Our current videoconferencing system does not require additional software. It works directly within your web browser. However, we highly recommend you use the latest version of either Chrome or Firefox. As an additional backup, we also recommend ...
What hardware do I need to conduct a video visit?
Below are the minimally necessary hardware items for a successful interaction: Desktop, laptop, tablet, or hybrid laptop/tablet computer running preferably Google Chrome browser but may also use Apple Safari, Mozilla Firefox, and Microsoft Edge. Web ...
What is Care on Location?
What is Care on Location? Care on Location is method of accessing and providing medical care in a convenient, efficient, and affordable manner. Our software allows patients to seek advice and care from any smartphone, tablet, or computer. Medical ...