What software or apps will I need for my telehealth visit?
Our current videoconferencing system does not require additional software. It works directly within your web browser. However, we highly recommend you use the latest version of either Chrome or Firefox.
As an additional backup, we also recommend having Zoom on your computer, phone, or tablet. In case one has technical issues, we may ask you to use the other. For this, you will need a one-time download of Zoom. You do not need to create an account with Zoom, you just need to have the software on your device. That software called Zoom Client for Meetings can be dowloaded HERE. Also, your can have the system automatically decide which software fits your system by going to Zoom Automatic Download Here.
Overview about Joining a Virtual Telehealth Visit
Please see the attached PDF Topics Include: Browser Requirements Before Your Visit & Check-In In the Virtual Waiting Room Join the Telehealth Visit FAQ
Do I need to make an appointment?
Do I need to make an appointment? Yes, you will need to make an appointment through our online scheduler. In many if not most circumstances, you can be seen the same or next day.
What hardware do I need to conduct a video visit?
Below are the minimally necessary hardware items for a successful interaction: Desktop, laptop, tablet, or hybrid laptop/tablet computer running preferably Google Chrome browser but may also use Apple Safari, Mozilla Firefox, and Microsoft Edge. Web ...
How do I pay for a virtual visit?
How do I pay for a virtual visit? During the creation of your account and patient profile, before being seen you will need to enter a method of payment. We accept credit card, health savings account(HSA), or flexible spending account(FSA) cards. We ...
Will I be charged if you cannot solve my problem or you advise me to go see someone in person?
Will I be charged if you cannot solve my problem or you advise me to go see someone in person? The relatively low cost of our service helps pay for our technology costs as well as the time and expertise of the medical advice provided by our ...