Patient Technical Questions
Overview about Joining a Virtual Telehealth Visit
Please see the attached PDF Topics Include: Browser Requirements Before Your Visit & Check-In In the Virtual Waiting Room Join the Telehealth Visit FAQ
How can I check my device/computer to make sure it is working?
We suggest checking the following before engaging in a video visit: Check your internet connection speed – There are several free online services to check your connection speed. If your speed is >1.2Mbps, we should be able to conduct the visit. ...
What software or apps will I need for my telehealth visit?
Our current videoconferencing system does not require additional software. It works directly within your web browser. However, we highly recommend you use the latest version of either Chrome or Firefox. As an additional backup, we also recommend ...
What hardware do I need to conduct a video visit?
Below are the minimally necessary hardware items for a successful interaction: Desktop, laptop, tablet, or hybrid laptop/tablet computer running preferably Google Chrome browser but may also use Apple Safari, Mozilla Firefox, and Microsoft Edge. Web ...